FAQ
Shipping & Delivery
How quickly will my Serenvique order arrive? We know your little ones are growing fast and ready for their new outfits! We offer three reliable shipping methods across the United States:
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Express Shipping (3-6 business days): $20.00 – Perfect for when you need a special holiday outfit, a birthday dress, or a last-minute gift.
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Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice for stocking up on seasonal essentials.
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Free Shipping (7-14 business days): $0.00 – Enjoy premium kids' clothing with zero shipping costs on qualifying orders.
Can I track my package? Absolutely! Once your order is processed and shipped, you will receive an email with a secure tracking number so you can follow your Serenvique package straight to your doorstep.
Sizing & Care
How do I choose the right size for my child? Children grow in the blink of an eye! To find the perfect fit, we provide a detailed Sizing Guide based on age, weight, and height measurements on every product page. If your little one is in between sizes, we always recommend sizing up to ensure maximum comfort and room for growth.
How should I wash and care for Serenvique clothes? To preserve the cloud-like softness and vibrant colors of our organic fabrics, we recommend machine-washing them inside out in cold water on a gentle cycle with mild, baby-safe detergent. Tumble dry on low heat or hang dry to avoid any shrinkage.
Are the dyes used in your clothing safe for babies? Yes, absolutely! Safety is our top priority. All Serenvique apparel is created using non-toxic, eco-friendly, and water-based dyes, ensuring they are 100% safe for babies who love to explore the world with their mouths.
Returns & Satisfaction
What is your return policy? We want you and your little one to love their new look! We accept returns on unworn, unwashed items in their original condition with all tags attached within 30 days of delivery.